The Nigeria Immigration Service (NIS) has announced the rollout of an enhanced passport tracking feature. The update, posted by the Service on X on Thursday, follows rising public clamour over delays in passport issuance and collection.
According to the Service, it had observed that hundreds of passports produced had remained uncollected, leading to increasing complaints from applicants. The updated system introduces a new status—“PRODUCED (PASSPORT PRODUCED, READY FOR COLLECTION)”—to the existing passport tracker. This feature is intended to give applicants clearer visibility on when their passports are ready for pickup or courier delivery, thereby reducing uncertainty around processing timelines.
The development comes after weeks of heightened criticism from passport applicants, including prominent Nigerians, who have taken to social media to express their frustration with the process. Public outcry on X had seen users report delays stretching into several months, as well as allegations of deliberate bottlenecks within the system.
However, the Service stated that the new tracker status would help applicants distinguish between production delays and passports that are ready but yet to be retrieved.
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